Covid 19 Update
We are here if you need us!
We would like to reassure all customers that our team are still available to help you, from their homes. Protecting themselves, their families, and preventing further virus spread in our community - but still fully committed to the very best support we can provide remotely. Both Craig and Gareth are available on their emails, Gareth for Corby at firstname.lastname@example.org and Craig and Peterborough email@example.com. We can assist with anything that may be a concern to you regarding your vehicle.
Please note that many of our service reminders are automated. These services were never designed to take circumstances like a global pandemic into account and as such many remain running. Please do not be offended if you get an automated reminder, we (like you) are trying to make the best of a number of things that we never expected to have to deal with. Regardless, if we in any way do something that causes offence please accept our sincere apologies and rest assured that we will act swiftly to try and fix it.
Both Craig and Gareth are avaiable should you need to discuss any of the below. Please dont hesitate to email them and they will endvour to be in touch ASAP.
NHS or Blue Light Workers Bookings
Vehicle Handovers -Sales (Gareth)
New or Used Vehciles Enquiries (Gareth)
Routine Servicing & Repair Appointments
We have now contacted as many customers as we were able to speak to personally to cancel bookings for the coming few weeks. If we haven’t contacted you, you do not need to contact us, we will be in touch at an appropriate point to re-schedule your booking - so please do not worry.
You can continue to book online for any routine work in the make contact section of our website. As soon as we are able to safely re-open we will contact you to confirm a suitable date for your appointment and of course prioritise according to any specific needs or concerns and those who we have had to cancel existing bookings.
If your MOT is due from 30th March onwards, you will be granted a six month extension. For example, if your MOT expires on 18th April, you will now have until 18th October to take and pass your MOT.
For postponed MOT appointments we will contact you at an appropriate point to re-schedule your booking.
NHS and Blue Light Workers
Firstly, thank you! The work you are doing is incredible and we realise just how challenging this must be for you all. We want you to know that we’re here to help!
We recognise the importance of keeping our NHS colleagues and other essential users, such as emergency services and carers, safely on the roads. If you have any technical queries or concerns please email Craig or Gareth and we will pick up your enquiry as a matter of urgency. You can request the support of our team regardless of the age, make or model of your vehicle and we will do our very best to help you. Pease ensure that this is essential work as we do not want to risk our staff or customers at this difficult time.
If your vehicle is not being used and you are concerned about what to do
Whether you want to keep your car roadworthy for essential journeys, or are concerned about the impact of not driving it at all for a while, please contact us and we will be happy to help and walk you through some basic things you can do to avoid common problems like flat batteries and sticking brakes.
If you have a vehicle on order and are awaiting delivery
Gareth will be available on email (firstname.lastname@example.org) to answer any queries regarding vehicles on order, we will do our best to keep you updated as the situation progresses.
If you are looking for a new/used vehicle
Gareth will be available to help you by email or phone as usual. If you’ve seen a vehicle you really like the look of and would like to progress your enquiry and we will be happy to discuss options. Please feel free to contact Gareth on 07591 207 353 or email@example.com
If you have questions relating to the finance on your vehicle - whether you are coming towards the end of your term and are unsure what to do next, or you would like to talk to your lender about a payment holiday - you should contact the appropriate finance house as this can only be discussed directly with them, and only with the person who is named on the agreement. However, please feel free to contact Gareth and he will provide you with the correct contact details in order to put your mind at rest.
Motability have a dedicated page to cover most scheme FAQ’s, including those that have changed as a result of COVID-19 please click here to find out more.
In order that we successfully support our teams and our community, we respectfully ask that you please do not visit our premises without an agreed appointment and appreciate your patience as we continue to navigate these uncharted waters.
All the team at Close Motor Company remain 100% committed to you and our community, we’re always here if you need us!