Virtual Appointment

Close Suzuki Corby: 01536 205555

Email Us


Contact Us

Get in Touch...


WhatsApp
Find Us
Corby

Complaints Handling Policy

Make an Enquiry

Purpose and Scope

At Close Motor Company, we always strive to deliver the highest standards of customer service. However, we understand that sometimes things may not go as planned. This policy explains how we handle complaints, what you can expect from us, and how you can escalate your concern if you remain dissatisfied.
Our aim is to resolve your complaint quickly, fairly, and transparently.

This policy covers:

  • How to contact us

  • What to expect when you make a complaint

  • How we handle and respond to complaints

  • What to do if you’re not satisfied with our response

 

What Is a Complaint?

A complaint is any expression of dissatisfaction — whether justified or not — about our products, services, or staff.
Many issues can be resolved immediately by speaking with a member of our team or a manager. If your concern requires further investigation, it will be handled under our formal complaints process.

 

Our Commitments

When you make a complaint, you can expect that:

  • You will always be treated fairly, respectfully, and with courtesy.

  • We will acknowledge your complaint within 5 working days.

  • We’ll keep you updated and let you know when you can expect a full response.

  • Every complaint is recorded, reviewed, and analysed to help us continuously improve our service.

 

How to Make a Complaint

You can make a complaint by phone, email, or in writing.
To help us resolve your issue efficiently, please include:

  • Your full name and contact details

  • Vehicle registration, make, and model (if relevant)

  • Dates and times related to the issue

  • A clear description of your complaint

  • Copies of any supporting documents

Where possible, please send your complaint in writing so that we have a clear record of all the details.

 

Contact Details

Close Motor Company Ltd
7-11 High Street

Old Village

Corby

Northamptonshire

NN17 1UX
Tel: 01536 205555
Email: enquiries@closemotorcompany.co.uk

You can also contact our specific departments directly:

 

If You Remain Dissatisfied

We always aim to resolve complaints as quickly as possible. However, if you’re unhappy with our final response, you may have the right to refer your complaint to an independent ombudsman.

Financial Complaints

If your complaint relates to the sale or finance of a vehicle, you may refer it to the Financial Ombudsman Service:
Financial Ombudsman Service
Exchange Tower, London E14 9SR
Tel: 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Motor Industry Complaints

If your complaint concerns a vehicle purchase, service, or repair, you can contact The Motor Ombudsman:
The Motor Ombudsman
71 Great Peter Street, London SW1P 2BN
Tel: 0345 241 3008

Website: http://www.themotorombudsman.org/

 

Data Protection

All complaints are handled in accordance with the Data Protection Act 2018. Your information will remain confidential and used only for resolving your concern or improving our services.

  

CLOSE MOTOR COMPANY LIMITED is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary.

CLOSE MOTOR COMPANY LIMITED is authorised and regulated by the Financial Conduct Authority for consumer credit activity and our registration number is 714312. Permitted activities include acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers. We do not charge a fee for our Consumer Credit services. We do not act as a financial adviser, or fiduciary. We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow. Any and all commission amounts will be fully disclosed to you as part of your sales journey. You will be required to give your fully informed consent to our receipt of this commission. By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

 
Privacy Policy | Cookie Policy

Copyright © 2025 Close Motor Company. All Rights Reserved.
VAT Number - 737919880 | Company Number - 3823504 | FCA Number - 714312

This Website Uses Cookies

We use cookies to ensure that we give you the best experience on our website and to improve the relevance of our communications with you. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your cookie settings at any time and you can find detailed information about how cookies are used on this website by clicking Cookie Policy.

Google will use your personal data when you give consent on this site. More information is available on Google's Business data responsibility site. Your personal data may be used for ads personalisation and cookies/mobile ad identifiers may be used for personalised and non-personalised advertising.

Ok
Cookie Policy